The Refactor Factory

Products · AI Voice Bot

Transform how your business talks — support, sales, and leads.

Next-gen multilingual voice AI for inbound and outbound calls. Bookings, follow-ups, collections, and real conversations that sound like your team — not a phone tree.

24/7 · Multilingual · Inbound & outbound · CRM-ready

Why teams call us

Voice AI built like a product — not a bolt-on IVR.

Enterprise voice

The agent for communication that converts.

Support queues, sales dials, recruitment intros, and lead follow-ups — one multilingual voice trained on your tone, scripts, and outcomes.

SupportSalesLeadsBookingCollections

Always on

Inbound and outbound. Same agent.

Answer every ring, run smart call routines, and keep automated follow-ups warm — day and night.

Languages

Meet customers where they speak.

EnglishHindiTamilTeluguMore on request

Live with us

Hear it before you buy it.

We spin up a sample agent on a real call so you can judge the finish yourself.

Book a live demo

Human when it matters

Clean handoff. Full context.

Complex cases escalate to your people without forcing customers to start over.

What it unlocks

Intelligent automation that still feels human.

24/7 coverage

Never miss a ring — nights, weekends, and peak hours handled without burning out your team.

Faster response

Cut wait times and first-response lag so customers get answers while intent is still hot.

Consistent brand voice

Every call follows your tone, scripts, and escalation rules — no roulette of agent quality.

Scales with demand

Spin capacity up for campaigns and seasons without hiring a temporary call center.

Play a flow

Walk a call path before it goes live.

Switch use cases — booking, support, sales, lead follow-up, collections — and step through the conversation map we configure for your agent.

Use case

Language

Booking · English

Step 01Greet

Capabilities

Everything a modern voice agent needs — without the noise.

Multilingual voice

Speak with customers in English, Hindi, Tamil, Telugu, and more — without standing up a new team per market.

Inbound & outbound

Answer the queue by day. Run sales, reminders, surveys, and follow-ups by night. One agent, both directions.

Smart call routines

Greeting, routing, retries, and quiet hours — precise call handling so every ring has a purpose.

Booking & scheduling

Book, confirm, and reschedule appointments with calendar-aware dialogue that doesn’t lose the thread.

Automated follow-ups

Keep leads and customers warm with timed callbacks, payment reminders, and polite persistence.

Verification & collections

Identity checks and payment conversations that stay compliant, clear, and on-brand.

Live transcription

Real-time transcripts and call notes so your team sees what was said — not just that a call happened.

Call tracking & outcomes

Containment, conversion, sentiment, and disposition in one place — so you know what actually works.

CRM & system hooks

Sync with calendars, CRMs, and customer data so the agent acts on live context, not stale scripts.

Human handoff

Escalate complex cases to your people with full context — no awkward restarts for the customer.

Industries

Built for the calls your sector actually gets.

Same product spine — tuned scripts, languages, and handoff rules for how your customers talk.

Healthcare

Appointments, reminders, and patient FAQs across languages — clear, calm, and always available.

BFSI & fintech

KYC nudges, loan queries, collections, and account support with compliant, consistent tone.

Insurance

Policy questions, claim status, renewals, and faster paths to a human when it matters.

Real estate

Lead qualification, site-visit booking, and follow-ups that don’t let hot enquiries go cold.

Hospitality & travel

Reservations, itinerary changes, and guest support without language barriers.

E-commerce & telecom

Orders, returns, billing, plan changes, and complaint handling at volume.

Education

Admissions info, course queries, fee reminders, and exam updates — on schedule.

Sales & recruitment

Outbound dialing, candidate screening intros, and lead nurture that sounds intentional.

How we launch it

From your calls to a live agent — with us in the room.

Step 01

Map the conversations

We sit with your real calls — support, sales, booking, leads, collections — and decide what the agent should own.

  • Use-case workshop
  • Call samples & scripts
  • Industry tone
  • Success criteria

Step 02

Shape the agent

Flows, persona, languages, IVR paths, and handoff rules get dialed until it sounds like your team on a good day.

  • Conversation design
  • Voice persona
  • Languages
  • Escalation rules

Step 03

Go live together

You hear it on a real line first. Then we roll out with CRM hooks, transcription, and outcome tracking — and refine with you.

  • Live demo call
  • CRM & calendar
  • Transcripts & analytics
  • Iterate with you

Ready to hear it on a live line?

Book a demo — we’ll call you with an agent shaped to your use case.

Book a live demo